Inbound Customer Support Process

Join Fortune Staffing Private Limited as an Inbound Customer Support Process in Sector 62 - Noida, Delhi. There are 18 open positions. The pay goes up to ₹25,000/month.

Employer’s description

Ensure The Satisfaction And Loyalty Of Customers In Multiple Industries, Including E-Commerce, Telecommunications And Service Sectors. They Are Responsible For Providing Assistance, Resolving Issues And Addressing Customer Inquiries To Ensure A Seamless And Satisfying Customer Experience. 1 - 2 Years Experience Compulsory. | Languages : English

What the job involves

• Handle inbound and outbound customer calls, chats or emails.
• You will log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone polite and calm under pressure

Compensation

Compensation: ₹22,000 – ₹25,000 per month.

Job details

• Location: Sector 62 - Noida, Delhi, Delhi
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 18
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

Apply today and take the next step in your career with Fortune Staffing Private Limited.