Team Leader - Bpo

Fortune Staffing Private Limited is looking for a Team Leader - Bpo to join its team in Mohali. There are 6 open positions. The pay goes up to ₹32,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

Candidate profile

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• Someone customer-first and patient

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Pay and perks

You will be paid ₹28,000 – ₹32,000 per month.

Job at a glance

• Location: Mohali, Punjab
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 6

Interested? Apply now on BetterJobs with your resume — Fortune Staffing Private Limited reviews applications regularly.