Software Support Engineer

Fraxinus It Solutions is hiring a Software Support Engineer in Athwa Gate, Surat. There are 2 open positions. The pay goes up to ₹25,000/month.

Note from the employer

Handle Calls And Emails, Provide Online Support, And Resolve Customer Issues Related To Erp Software. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Gujarati

What the job involves

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Gujarati and Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Gujarati

Salary

Salary: ₹13,000 – ₹25,000 per month, based on skills and experience.

Position details

• Location: Athwa Gate, Surat, Gujarat
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Openings: 2
• Timings: 09:30 am - 6:30pm | Monday to Saturday

Ready to start? Upload your resume and apply to Fraxinus It Solutions today.