Cart Calls Executive

French Crown is hiring a Cart Calls Executive in Saroli, Surat. You can earn up to ₹17,000/month. The team is filling 2 vacancies.

In the employer’s words

Responsible For Contacting Customers , Assisting Them In Placing Orders. The Role Involves Understanding Customer Concerns, Resolving Issues Related To Products, Pricing, Payments, Or Delivery, And Guiding Them Through The Buying Process. Also Follows Up With Potential Customers, Suggests Relevant Products, And Maintains Records Of Interactions. 1 - 2 Years Experience Compulsory.

Eligibility

• 1–2 years of relevant experience
• Tenth Pass or equivalent
• Comfortable with CRM tools, Active listening, Complaint handling, Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and patient

Pay and perks

Salary: ₹13,000 – ₹17,000 per month, based on skills and experience.

What the job involves

Here is what a typical day looks like:

• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Position details

• Location: Saroli, Surat, Gujarat
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by French Crown.