Customer Feedback Executive

French Crown is hiring a Customer Feedback Executive in Saroli, Surat. 8 candidates will be hired for this role. The pay goes up to ₹16,000/month. Freshers can apply.

Note from the employer

Call Potential And Existing Customers To Promote Products And Offers. Achieve Sales Targets Through Upselling, Cross-Selling, And Closing Deals. Follow Up On Leads, Customer Inquiries, And Abandoned Carts. Resolve Customer Complaints And Ensure Satisfaction. Maintain Accurate Records Of Calls, Sales, And Feedback In The Crm. Type : Outbound, Domestic, Sales | Languages : Hindi, English

Salary

Compensation: ₹12,000 – ₹16,000 per month.

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Sales
• Languages: Hindi, English
• Someone polite and calm under pressure

What you will do

Your main tasks will be to:

• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Job at a glance

• Work location: Saroli, Surat, Gujarat
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 8

Apply today and take the next step in your career with French Crown.