E-Commerce Executive (Cart Support)

Start your next role as an E-Commerce Executive (Cart Support) with French Crown in Saroli, Surat. 2 candidates will be hired for this role. The pay goes up to ₹16,000/month.

Note from the employer

Responsible For Contacting Customers , Assisting Them In Placing Orders. The Role Involves Understanding Customer Concerns, Resolving Issues Related To Products, Pricing, Payments, Or Delivery, And Guiding Them Through The Buying Process. Also Follows Up With Potential Customers, Suggests Relevant Products, And Maintains Records Of Interactions. 1 - 2 Years Experience Compulsory. | Type : Domestic

What you get

Salary: ₹12,000 – ₹16,000 per month, based on skills and experience.

Day-to-day work

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Skills: Domestic
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• You are polite and customer-first

Quick facts

• Location: Saroli, Surat, Gujarat
• Openings: 2
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

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