Email Support Executive

French Crown Private Limited is hiring an Email Support Executive in Saroli, Surat. You can earn up to ₹35,000/month. 2 candidates will be hired for this role.

In the employer’s words

Respond Promptly And Professionally To Customer Emails, Addressing Inquiries, Concerns, And Requests. Provide Accurate Information About Products, Services, And Policies. Resolve Customer Issues Efficiently, Ensuring Satisfaction And Retention. Escalate Complex Issues To The Appropriate Department Or Supervisor When Necessary. More Than 2 Years Experience Compulsory. | Type : Outbound, Sales, Inbound, International | Marketing | Languages : Hindi, English

Pay and perks

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.

Skills and qualifications

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Inbound, International, Marketing, Outbound and Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Sales, Inbound, International
• Marketing
• Languages: Hindi, English
• A patient, calm under pressure attitude

Job at a glance

• Work location: Saroli, Surat, Gujarat
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 2

Apply today and take the next step in your career with French Crown Private Limited.