Email Support Executive

French Crown wants to bring on an Email Support Executive for its Saroli, Surat team. Salary is up to ₹35,000/month. 10 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. More Than 2 Years Experience Compulsory. | Type : Sales, International

What the job involves

In this role, you will:

• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system

Requirements

• 2+ years of experience in a similar role
• Education: Graduate
• Skills: International, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales, International
• A polite, customer-first attitude

Compensation

Salary: ₹15,000 – ₹35,000 per month, based on skills and experience.

Position details

• Location: Saroli, Surat, Gujarat
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Openings: 10
• Work mode: On-site
• Employment type: Full time
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — French Crown reviews applications regularly.