Ndr Executive

French Crown is looking for a Ndr Executive to join its team in Saroli, Surat. Salary is up to ₹18,000/month. The team is filling 2 vacancies.

Note from the employer

Monitor And Act On Daily Ndr Reports. Coordinate With Courier Partners For Non-Delivery Issues. Call Customers To Confirm Address Or Availability. Update And Track Order Reattempts And Resolutions. Minimize Rtos Through Timely Follow-Ups. Maintain Ndr Records And Share Regular Reports. Work With Warehouse For Re-Dispatch Of Confirmed Orders. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic, Inbound

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Domestic, Inbound, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Inbound

Pay and perks

Salary: ₹13,000 – ₹18,000 per month, based on skills and experience.

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Job details

• Work location: Saroli, Surat, Gujarat
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Vacancies: 2
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday

Apply today and take the next step in your career with French Crown.