Order Confirmation Executive

French Crown is hiring an Order Confirmation Executive in Saroli, Surat. You can earn up to ₹14,000/month. There are 3 open positions.

Employer’s description

The Role Involves Calling Customers To Confirm Orders, Verify Details, And Ensure Smooth Coordination Between The Sales And Dispatch Teams. 1 - 2 Years Experience Compulsory.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.

Compensation

Salary: ₹10,000 – ₹14,000 per month, based on skills and experience.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of CRM tools, Complaint handling, Verbal communication and Typing speed
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A polite, patient attitude

Position details

• Work location: Saroli, Surat, Gujarat
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 3
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with French Crown.