Telecalling Team Leader

Looking for a Telecalling Team Leader role in Chinhat, Lucknow? Friends enterprises is hiring now. The pay goes up to ₹18,000/month. 2 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Key responsibilities

As a Telecalling Team Leader, your work will include:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• At least 2 years of relevant experience
• Education: Graduate
• Skills: English, Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• Someone customer-first and patient

Pay and perks

You will be paid ₹16,000 – ₹18,000 per month.

Quick facts

• Work location: Chinhat, Lucknow, Uttar Pradesh
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Friends enterprises.