Bpo Trainer

Fusion Cx Limited has an opening for a Bpo Trainer based in Mohali. There are 4 open positions. Salary is up to ₹24,000/month.

Employer’s description

Conduct Induction And Process Training For New Joiners In The Collections Process.Deliver Refresher Training Sessions For Existing Employees Based On Performance Gaps.Train Agents On Collection Strategies, Negotiation Skills, Call Handling, Objection Handling, And Compliance Standards. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound

Compensation

The salary for this role is ₹22,000 – ₹24,000 per month.

Job details

• Work location: Mohali, Punjab
• Work mode: Work from office
• Interview timings: Online
• Working hours: 9:30 AM - 6:30 P.M.
• Job type: Full time
• Openings: 4

Ready to start? Upload your resume and apply to Fusion Cx Limited today.