Customer Care Coordinator

Fusion Cx Limited has an opening for a Customer Care Coordinator based in Matigara, Siliguri. There are 30 open positions. Great for first-time job seekers. The pay goes up to ₹17,800/month.

Note from the employer

Customer Care Excutive ( No Target ). Type : Outbound, Inbound, International | Languages : Hindi, English

Roles and responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Salary and benefits

Salary: ₹15,000 – ₹17,800 per month, based on skills and experience.

What we are looking for

• Ideal for freshers starting their career
• Graduate or equivalent
• Good knowledge of English, Hindi, Inbound, International and Outbound
• Good English
• Freshers can apply
• Type: Outbound, Inbound, International
• Languages: Hindi, English

Quick facts

• Work location: Matigara, Siliguri, West Bengal
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30

Apply today and take the next step in your career with Fusion Cx Limited.