Customer Care Executive

A new Customer Care Executive role is open at Fusion Cx Limited, City Center, Durgapur. There are 30 open positions. No experience? You can still apply. Salary is up to ₹13,100/month.

Employer’s description

This Chat Process. Languages : Hindi, English

Day-to-day work

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.

Salary

You will be paid ₹11,000 – ₹13,100 per month.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Skills: English, Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• Someone patient and polite

Job at a glance

• Job location: City Center, Durgapur, West Bengal
• Openings: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Fusion Cx Limited reviews applications regularly.