Customer Care Executive

Fusion Cx Limited wants to bring on a Customer Care Executive for its Salt Lake, Kolkata team. The team is filling 30 vacancies. Salary is up to ₹13,000/month.

In the employer’s words

Customer Service - Inbound Voice. Languages : Hindi, English

Salary and benefits

Compensation: ₹12,000 – ₹13,000 per month.

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of English and Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• You are calm under pressure and customer-first

Day-to-day work

Your main tasks will be to:

• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Position details

• Location: Salt Lake, Kolkata, West Bengal
• Work mode: On-site
• Openings: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

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