Customer Retention Executive - Voic...

Fusion Cx Limited has an opening for a Customer Retention Executive - Voic... based in Marathahalli, Bengaluru. The team is filling 20 vacancies. The pay goes up to ₹24,000/month. Freshers can apply.

Note from the employer

Hiring | Customer Support Executive (Email & Voice - Blended) Location: Roshni Tech Hub, Marathahalli Main Road, Epip Zone, Bangalore 560037 Salary: 24,000 Ctcjob Details:- Email & Voice Support (Blended Process)- 6 Days Working- 1 Rotational Week Off- Shift: 10:00 Am 7:00 Pmeligibility:- Graduate/Undergraduate- Good Eng. Type : Domestic | Languages : Hindi, English

Salary

Salary: ₹18,000 – ₹24,000 per month, based on skills and experience.

Day-to-day work

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Hindi, English
• A patient, polite attitude

Job details

• Job location: Marathahalli, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20

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