Inbound Customer Service Advisor

Fusion Cx Limited wants to bring on an Inbound Customer Service Advisor for its Salt Lake, Kolkata team. Salary is up to ₹15,500/month. There are 30 open positions.

Employer’s description

Inbound Customer Care. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Inbound, Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: English
• You are customer-first and calm under pressure

Key responsibilities

• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Pay and perks

Salary: ₹13,000 – ₹15,500 per month, based on skills and experience.

Quick facts

• Work location: Salt Lake, Kolkata, West Bengal
• Openings: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Fusion Cx Limited today.