Operation Manager

Start your next role as an Operation Manager with Fusion Cx Limited in Mohali. Salary is up to ₹70,000/month. There are 2 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

What you get

Compensation: ₹60,000 – ₹70,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Typing speed, Verbal communication, CRM tools and Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

Your responsibilities

As an Operation Manager, your work will include:

• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.

Job details

• Work location: Mohali, Punjab
• Employment type: Full time
• Openings: 2
• Interview: Online
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Fusion Cx Limited.