Team Leader

Start your next role as a Team Leader with Fusion Cx Limited in Sector 39 - Gurgaon, Delhi. You can earn up to ₹35,000/month. The team is filling 2 vacancies.

Note from the employer

Location: Fusion Cx, Unitech Cyber Park, Tower A, 7Th Floor, Sector 39, Gurugram | International Process (Aifi) | Night Shift | 5 Days Working | 2 Rotational Week Offs | Salary: 30000-35000 Ctc | Minimum 1 Year Team Leader Experience In Bpo/International Process Preferred | Good Communication Skills Required | Immediate Joiners Preferred. 1 - 2 Years Experience Compulsory. | Type : International | Languages : Hindi, English

Salary

Compensation: ₹30,000 – ₹35,000 per month.

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and International
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: Hindi, English
• A calm under pressure, polite attitude

Job details

• Job location: Sector 39 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 3:30 Pm - 10:30 PM | Any 9 hours in between,
• Work type: Office-based
• Vacancies: 2
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Fusion Cx Limited reviews applications regularly.