Team Leader

Fusion Cx Limited has an opening for a Team Leader based in Matigara, Siliguri. The pay goes up to ₹25,000/month. There are 5 open positions.

Note from the employer

Bpo Experienced Team Leader Required Who Knows Shrinkage & Attrition. Having Good Experience In Team Handling. 1 - 2 Years Experience Compulsory. | Languages : English, Bengali, Hindi

Compensation

The salary for this role is ₹15,000 – ₹25,000 per month.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Bengali, English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Bengali, Hindi
• You are polite and calm under pressure

What the job involves

As a Team Leader, your work will include:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Position details

• Job location: Matigara, Siliguri, West Bengal
• Vacancies: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM -9 p.m in between any 9 hours
• Job type: Full time
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Fusion Cx Limited reviews applications regularly.