Telecalling Team Leader

Looking for a Telecalling Team Leader role in Tughlakabad, Delhi? Fusion Enterprises () is hiring now. Salary is up to ₹40,000/month. The team is filling 5 vacancies.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Key responsibilities

As a Telecalling Team Leader, your work will include:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

Who can apply

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English and Hindi
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• A calm under pressure, customer-first attitude

Pay and perks

Salary: ₹20,000 – ₹40,000 per month, based on skills and experience.

Quick facts

• Job location: Tughlakabad, Delhi, Delhi
• Working hours: 9:30 AM - 6:00 PM | Monday to Saturday
• Interview timings: 10:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Openings: 5
• Job type: Full time

Ready to start? Upload your resume and apply to Fusion Enterprises () today.