Customer Support Specialist

Futuristhr Consultancy is hiring a Customer Support Specialist in Sahnewal, Ludhiana. Salary is up to ₹15,000/month. The team is filling 10 vacancies.

Employer’s description

Basic Computer Proficiencyhandling Call Smoothlystrong Knowledge Of Social Media Platformseffective Internet Research And Surfing Skillsstrong Communication And Convincing Abilityexperience: 0 To 6 Months Experiencejob Responsibilities:1.Identify And Acquire New Clients Via Social Media Platforms2.Maintain And Update Lead Databa. 1 - 2 Years Experience Compulsory. | Type : Outbound, Sales, Domestic, Inbound | Marketing | Languages : Hindi, English

Salary and benefits

Compensation: ₹10,000 – ₹15,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Domestic, English, Hindi, Inbound, Marketing, Outbound, Sales
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Sales, Domestic, Inbound
• Marketing
• Languages: Hindi, English
• A customer-first, polite attitude

Key responsibilities

• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Position details

• Job location: Sahnewal, Ludhiana, Punjab
• Employment type: Full time
• Working hours: 10:00 AM - 7:30 PM | Monday to Saturday
• Openings: 10
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Futuristhr Consultancy.