Bpo Executive

Fynox Services wants to bring on a Bpo Executive for its Powai, Mumbai team. Salary is up to ₹20,000/month. The team is filling 19 vacancies.

In the employer’s words

We Are Hiring Bpo Executives For Icici Bank Voice Process. Candidates Will Be Responsible For Handling Customer Calls, Providing Support, Resolving Queries, And Ensuring A Good Customer Experience.

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Active listening, Hindi and English, Complaint handling and CRM tools
• No English required
• Freshers can apply

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Position details

• Work location: Powai, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 19
• Work type: Office-based

Click Apply to send your profile to Fynox Services. It takes less than a minute.