Recovery Team Leader

G&H Consultancy Services Pvt. Ltd. is hiring a Recovery Team Leader in Ag-1, Vikas Puri, Delhi. There are 2 open positions. The pay goes up to ₹40,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Verbal communication, Typing speed, Complaint handling and CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and customer-first

What you get

Compensation: ₹20,000 – ₹40,000 per month.

Roles and responsibilities

As a Recovery Team Leader, your work will include:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Quick facts

• Job location: Ag-1, Vikas Puri, Delhi, Delhi
• Work type: Work from office
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2

Apply today and take the next step in your career with G&H Consultancy Services Pvt. Ltd..