Telecaller

Start your next role as a Telecaller with G N Polyers Pvt Ltd in Shimlapuri, Ludhiana. There are 2 open positions. The pay goes up to ₹14,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, CRM tools, Hindi and English, Complaint handling
• Female Only
• Basic English
• Freshers can apply

Pay and perks

The salary for this role is ₹12,000 – ₹14,000 per month.

Position details

• Job location: Shimlapuri, Ludhiana, Punjab
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Work mode: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — G N Polyers Pvt Ltd reviews applications regularly.