Operations Executive

A new Operations Executive role is open at Gadia Aluminium Pvt Ltd, New Alipore, Kolkata. The pay goes up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Pay and perks

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Eligibility

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: Typing speed, CRM tools, Hindi and English, Active listening
• Good English
• More Than 2 Years Experience Compulsory.

Quick facts

• Job location: New Alipore, Kolkata, West Bengal
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work type: On-site

Ready to start? Upload your resume and apply to Gadia Aluminium Pvt Ltd today.