Operations Assistant

Gaindamull Hemraj Capital has an opening for an Operations Assistant based in Sector 21A - Faridabad, Delhi. There are 2 open positions. You can earn up to ₹15,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Pay and perks

Salary: ₹9,000 – ₹15,000 per month, based on skills and experience.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English

What the job involves

• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Position details

• Location: Sector 21A - Faridabad, Delhi, Delhi
• Employment type: Full time
• Vacancies: 2
• Interview timings: 11:00 AM - 3:00 PM | Monday to Friday
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Gaindamull Hemraj Capital.