Telecaller

Galaxy Health Insurance is hiring a Telecaller in Jayanagar, Bengaluru. Freshers can apply. You can earn up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Complaint handling, Active listening, Verbal communication, Hindi and English
• Basic English
• Freshers can apply
• A customer-first, patient attitude

Day-to-day work

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

What you get

The salary for this role is ₹20,000 per month.

Job at a glance

• Location: Jayanagar, Bengaluru, Karnataka
• Work mode: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Galaxy Health Insurance today.