Tpa Operations Coordinator

Garuda Network has an opening for a Tpa Operations Coordinator based in Dwarka, Delhi. Salary is up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

Salary

Compensation: ₹15,000 – ₹25,000 per month.

Key responsibilities

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Quick facts

• Work location: Dwarka, Delhi, Delhi
• Work type: Work from office
• Working hours: 10:30 AM - 7:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday

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