Telecaller

Gautam Enterprise is looking for a Telecaller to join its team in Kaushambi - Ghaziabad, Delhi. No experience? You can still apply. Salary is up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Complaint handling, Active listening, CRM tools and Verbal communication
• Basic English
• Freshers can apply
• You are calm under pressure and polite

Roles and responsibilities

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Salary

The salary for this role is ₹15,000 per month.

Job details

• Location: Kaushambi - Ghaziabad, Delhi, Delhi
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Gautam Enterprise reviews applications regularly.