Telecaller

Gaylord Publications Private Limited is hiring a Telecaller in Alambazar, Kolkata. Salary is up to ₹20,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : English, Hindi

Requirements

• Ideal for freshers starting their career
• Education: Tenth Pass
• Skills: English, Hindi
• No English required
• Freshers can apply
• Languages: English, Hindi
• You are customer-first and patient

What you will do

Here is what a typical day looks like:

• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Job details

• Work location: Alambazar, Kolkata, West Bengal
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Gaylord Publications Private Limited.