Email Support Executive

GEC & Co wants to bring on an Email Support Executive for its Darya Ganj, Delhi team. The pay goes up to ₹30,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

What you will do

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Salary

Compensation: ₹25,000 – ₹30,000 per month.

Candidate profile

• 2+ years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Hindi, Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• Someone patient and polite

Job details

• Location: Darya Ganj, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time

Ready to start? Upload your resume and apply to GEC & Co today.