Telecaller

Generali Central Life Insurance is looking for a Telecaller to join its team in Race Course Road, Indore. Salary is up to ₹12,000/month. Great for first-time job seekers.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

As a Telecaller, your work will include:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Who can apply

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Verbal communication, Hindi and English, CRM tools and Active listening
• Basic English
• Freshers can apply

Position details

• Work location: Race Course Road, Indore, Madhya Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: On-site
• Job type: Full time

Click Apply to send your profile to Generali Central Life Insurance. It takes less than a minute.