Senior Customer Care Associate

Genisys Group Pvt Ltd is hiring a Senior Customer Care Associate in Whitefield, Bengaluru. 28 candidates will be hired for this role. The pay goes up to ₹31,000/month.

Note from the employer

Handling Of Inbound Calls, Enquiring Details Of The Products Or Process Related To Information, Enquiries Transactions Related To The Products Availed By The Customer Clarification And Queries And Billing. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic, International | Languages : Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Domestic, English, Hindi, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic, International
• Languages: Hindi, English
• You are customer-first and polite

Compensation

Compensation: ₹26,000 – ₹31,000 per month.

Day-to-day work

In this role, you will:

• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

Job details

• Job location: Whitefield, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Openings: 28
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Genisys Group Pvt Ltd reviews applications regularly.