Telecaller

Genius Educational Services is looking for a Telecaller to join its team in Dilsukhnagar, Hyderabad. Great for first-time job seekers. 15 candidates will be hired for this role. Salary is up to ₹20,000/month.

Employer’s description

Admission Guidance, Providing Information On Programs, Counseling On Career Options, And Driving Enrollment. Key Responsibilities Include Making Outbound Calls, Managing Inbound Inquiries, Following Up With Leads, And Updating Crm Systems. Typical Requirements Include Excellent Communication Skills. Type : Outbound, Inbound | Languages : English, Hindi, Telugu

Skills and qualifications

• Freshers are welcome to apply
• Education: Graduate
• Comfortable with English, Hindi, Inbound, Outbound, Telugu
• Female Only
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: English, Hindi, Telugu

What you get

Compensation: ₹12,000 – ₹20,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.

Job details

• Job location: Dilsukhnagar, Hyderabad, Telangana
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 15
• Work type: On-site

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