Team Leader

Giggles Foundation is looking for a Team Leader to join its team in South Extension I, Delhi. There are 2 open positions. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Hindi, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Hindi, English

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.

Pay and perks

The salary for this role is ₹18,000 – ₹25,000 per month.

Job details

• Work location: South Extension I, Delhi, Delhi
• Work mode: Work from office
• Vacancies: 2
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Giggles Foundation.