Customer Relationship Executive (Cr...

Giridhar Placement & Services has an opening for a Customer Relationship Executive (Cr... based in Naraina, Delhi. You can earn up to ₹30,000/month.

Employer’s description

Handle Customer Inquiries, Requests, And Complaints Through Phone, Email, Chat, Or In Person. Build And Maintain Strong Relationships With Existing And Potential Customers. Understand Customer Requirements And Provide Appropriate Solutions. Follow Up With Customers Regarding Products, Services, Orders, Payments, And Other Concerns. More Than 2 Years Experience Compulsory. | Languages : English

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• Someone customer-first and calm under pressure

Your responsibilities

• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

You will be paid ₹25,000 – ₹30,000 per month.

Job details

• Location: Naraina, Delhi, Delhi
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Giridhar Placement & Services.