Customer Relationship Executive (Cr...

Join Giridhar Placement & Services as a Customer Relationship Executive (Cr... in Paddapukur Road, Kolkata. Salary is up to ₹20,000/month.

In the employer’s words

Build And Maintain Positive Relationships With Existing And Prospective Customers. Respond To Customer Inquiries Via Phone, Email, Chat, Or In Person In A Timely And Professional Manner. Resolve Customer Complaints And Escalate Complex Issues When Necessary. Provide Accurate Information About Products, Services, Pricing, And Company Policies. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Requirements

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English and Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• You are polite and patient

Day-to-day work

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

What you get

Compensation: ₹15,000 – ₹20,000 per month.

Position details

• Location: Paddapukur Road, Kolkata, West Bengal
• Vacancies: 1
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Shift: 10 AM - 7 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Giridhar Placement & Services reviews applications regularly.