Customer Relationship Executive (Cr...

Giridhar Placement & Services wants to bring on a Customer Relationship Executive (Cr... for its Topsia Road, Kolkata team. You can earn up to ₹20,000/month.

Employer’s description

Handle Customer Inquiries Via Phone, Email, Chat, Or In Person. Provide Accurate Information About Products/Services. Resolve Customer Complaints And Issues Promptly. Build And Maintain Strong, Long-Term Relationships With Customers. Ensure A Positive Customer Experience At Every Touchpoint. Follow Up With Customers To Ensure Satisfaction. More Than 2 Years Experience Compulsory. | Languages : English

What we are looking for

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English
• A patient, polite attitude

Your responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

Salary

Compensation: ₹16,000 – ₹20,000 per month.

Quick facts

• Job location: Topsia Road, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10 AM - 7 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Giridhar Placement & Services reviews applications regularly.