Mnc Hiring Backend Customer Care Ag...

GJC Lifelong is hiring a Mnc Hiring Backend Customer Care Ag... in Sector 20 - Gurgaon, Delhi. Great for first-time job seekers. Salary is up to ₹22,000/month. There are 30 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Day-to-day work

As a Mnc Hiring Backend Customer Care Ag..., your work will include:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

What you get

The salary for this role is ₹16,000 – ₹22,000 per month.

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Hindi and English, CRM tools, Active listening, Typing speed
• Good English
• Freshers can apply
• A polite, patient attitude

Quick facts

• Work location: Sector 20 - Gurgaon, Delhi, Delhi
• Work type: On-site
• Openings: 30
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to GJC Lifelong. It takes less than a minute.