Customer Care Manager

Gk Energy Limited is looking for a Customer Care Manager to join its team in Kothrud, Pune. The team is filling 4 vacancies. You can earn up to ₹50,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi

Pay and perks

You will be paid ₹30,000 – ₹50,000 per month.

What the job involves

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi
• You are polite and calm under pressure

Quick facts

• Location: Kothrud, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 4
• Work mode: Work from office

Ready to start? Upload your resume and apply to Gk Energy Limited today.