Bpo Calling Team Lead ( Sales)

Global Outsourcing Solutions wants to bring on a Bpo Calling Team Lead ( Sales) for its Dwarka Mor, Delhi team. The pay goes up to ₹20,000/month.

Employer’s description

Manage And Supervise The Calling Sales Team. Set Daily, Weekly And Monthly Target. Monitor Team Performance And Maintain Team Report. Distribute Lead And Ensure Proper Follow Up. Support Team Member In Closing Sales. Train New Team Members And Improve Sales Scripts. Handle Client Objections And Escalations. Implement Strategies To Increase Revenue. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

What the job involves

Here is what a typical day looks like:

• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Candidate profile

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• Someone calm under pressure and patient

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

Quick facts

• Job location: Dwarka Mor, Delhi, Delhi
• Timings: 10:00 am - 6:00 pm | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

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