Telecounsellor

Global Reach Education Services Pvt Ltd wants to bring on a Telecounsellor for its Rajarhat, Kolkata team. The pay goes up to ₹25,000/month. The team is filling 2 vacancies.

Note from the employer

Contact Prospective Students Through Calls, Whatsapp, Email, Or Crm Leads. Understand Students Academic Background, Career Goals, Budget, And Preferred Country/Course. Schedule Appointments For Senior Counsellors Or University Representatives. Follow Up Regularly With Interested Students. Maintain Student Records In Crm/Software. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : English

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English
• Someone calm under pressure and customer-first

Compensation

You will be paid ₹18,000 – ₹25,000 per month.

Job details

• Work location: Rajarhat, Kolkata, West Bengal
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Global Reach Education Services Pvt Ltd. It takes less than a minute.