Telecaller

Global Refinement Solutions wants to bring on a Telecaller for its Sector-52, Chandigarh team. The team is filling 12 vacancies. Salary is up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Your responsibilities

• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Verbal communication, CRM tools, Typing speed, Active listening
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and patient

Compensation

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Job at a glance

• Work location: Sector-52, Chandigarh, Chandigarh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 12
• Work type: Work from office
• Job type: Full time

Ready to start? Upload your resume and apply to Global Refinement Solutions today.