Telecaller

A new Telecaller role is open at Gm Group Of Companies, Panchkula Sector-12A, Chandigarh. You can earn up to ₹15,000/month. 12 candidates will be hired for this role.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you get

Compensation: ₹10,000 – ₹15,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Typing speed, Active listening, Hindi and English, Complaint handling
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• You are patient and polite

Roles and responsibilities

• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system.
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Quick facts

• Work location: Panchkula Sector-12A, Chandigarh, Chandigarh
• Openings: 12
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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