Assistant Manager Customer Service

GMS CONSULTANT PRIVATE LIMITED (GMS Consultant Pvt. Ltd) is looking for an Assistant Manager Customer Service to join its team in Lajpat Nagar I, Delhi. You can earn up to ₹50,000/month.

Employer’s description

The Role Involves Leading And Mentoring The Customer Service Team, Monitoring Service Quality, Handling Customer Concerns And Escalations, Improving Processes, Ensuring Sop Compliance, And Maintaining Strong Customer Relationships. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

What the job involves

• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

What you get

Compensation: ₹35,000 – ₹50,000 per month.

Skills and qualifications

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi and Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English

Job at a glance

• Job location: Lajpat Nagar I, Delhi, Delhi
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Openings: 1
• Interview: will let you know the interview date and time.

Interested? Apply now on BetterJobs with your resume — GMS CONSULTANT PRIVATE LIMITED (GMS Consultant Pvt. Ltd) reviews applications regularly.