Customer Support

A new Customer Support role is open at Gms Services, Sector 62 - Noida, Delhi. Salary is up to ₹28,000/month. 2 candidates will be hired for this role.

Employer’s description

Handle Customer Calls, Chats & Emails Professionally. Resolve Customer Queries, Provide Service Information, Maintain Records & Follow-Ups, Update Crm, And Ensure Customer Satisfaction With Good Communication Skills And Professionalism. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : English

What you will do

Your main tasks will be to:

• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Salary and benefits

Compensation: ₹25,000 – ₹28,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Skills: Domestic, English
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English
• You are patient and customer-first

Job at a glance

• Work location: Sector 62 - Noida, Delhi, Delhi
• Job type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 2
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Office-based

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