Customer Support

Looking for a Customer Support role in Sitapura, Jaipur? Gms Services is hiring now. You can earn up to ₹35,000/month. The team is filling 30 vacancies.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : Inbound | Languages : English

Pay and perks

The salary for this role is ₹20,000 – ₹35,000 per month.

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of English and Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English

Your responsibilities

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Position details

• Location: Sitapura, Jaipur, Rajasthan
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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