Customer Support

Gms Services wants to bring on a Customer Support for its Sitapura, Jaipur team. The team is filling 5 vacancies. The pay goes up to ₹27,000/month.

Employer’s description

Handle Customer Queries Through Voice Calls And Chats , Resolve Order/Payment/Delivery Issues, Provide Accurate Information, Maintain Customer Satisfaction, Update Crm Records, And Escalate Complex Issues When Needed. Rotational Shifts, Wfo Jaipur. Type : International, Inbound | Languages : English

Roles and responsibilities

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Candidate profile

• Open to freshers
• Graduate or equivalent
• Good knowledge of English, Inbound and International
• Good English
• Freshers can apply
• Type: International, Inbound
• Languages: English
• You are patient and customer-first

Salary

Compensation: ₹21,000 – ₹27,000 per month.

Job details

• Location: Sitapura, Jaipur, Rajasthan
• Employment type: Full time
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: Rotational Shifts & Rotational Offs
• Openings: 5

Interested? Apply now on BetterJobs with your resume — Gms Services reviews applications regularly.