International Voice Process Agent

Gms Services is looking for an International Voice Process Agent to join its team in Palam, Delhi. You can earn up to ₹35,000/month. There are 20 open positions.

In the employer’s words

Min 1 Year Experience In International Voice Process, 5 Days Working, Both Side Cabs , 2 Days Rotational Offs, Must Be Comfortable In Rotational Shifts. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

Salary and benefits

The salary for this role is ₹27,000 – ₹35,000 per month.

What you will do

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• Someone calm under pressure and customer-first

Quick facts

• Job location: Palam, Delhi, Delhi
• Work type: On-site
• Job type: Full time
• Openings: 20
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Gms Services.